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© 2019 LANAKAM S.A.

STORE POLICY

Customer Care

Welcome! In this section you can find all the answers that you need to shop at the lnkm online store, find information about your order, read about all the ways to pay and much more.

 

Select a topic from the list to access the information.

  • FAQs

    Here is a list of the most frequently asked questions

  • Shipping

  • Everything you need to know regarding shipping

  • Returns

    How to return an item 

  • Creating an Account

    Make the most of your account

  • Contact Us

    If you have any questions or need help please contact us. We will be happy to assist you

Privacy & Safety

Privacy

Personal data means any information that may be relevant to an identified or non-identifiable natural person (the "data subject").

Personal data includes all kinds of information that is directly or indirectly (that is, used in conjunction with other data) attributable to the data subject, such as names, date of birth, addresses, e-mail addresses, telephone numbers, etc.

 

Collection of personal data

 

All parties who wish to benefit from our services and submit information to us may be asked to provide personal information to enable Lanakam to operate and improve our company and our services. We collect primarily personal information such as names, date of birth, addresses, email addresses, telephone numbers to inform you, free of charge, by e-mail about our products and services. 
We can also obtain the candidate's physical address when applying for a job.

Further we collect personal data for other purposes such as statistics, administration and communication, IT and security management, physical security, certification and certification systems, support systems, internal program collaboration and organizational teams and activities. We will only process personal data to the extent required for a defined, clear and legitimate purpose or as required by law in areas where we operate.

Use of personal data

We will use personal data for the purpose for which it is collected and will only hold the data for as long as is necessary for this purpose. We may retain customer information for as long as the customer's account is active or necessary for the provision of services, in accordance with our legal obligations or for any of the purposes listed above. Access to personal data is strictly limited to Lanakam SA staff and its subsidiaries.

 

Sharing personal data

Personal data should not be shared with third parties except in circumstances where such sharing is necessary for the provision of our services. Occasionally we sign with other companies and corporate partners to work for us, such as outside lawyers following a requirement or with technology companies to manage and distribute systems and technologies to enhance our products and services, and we will share necessary information within these cases.

We will not disclose personal data to third parties for the purpose of allowing them to market their own products and services to our customers. If users do not want us to share information with these companies, please contact DPO, dpo@lanakam.gr.

In certain circumstances, Lanakam may be required to disclose personal information in response to legitimate requests from supervisors to comply with GDPR requirements. We may also disclose personal information if required by law, as well as comply with a call or other legal process, when we believe in good faith that the communication is necessary to assert our rights, to protect the safety of our clients or the safety of others, to investigate fraud, or to respond to a government request.

 

Processing safety

We will process personal data safely, implement and maintain correct technical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, particularly where processing involves the transfer of such data. data through a network, and against all other illegal processing. Questions regarding the security of personal data can be addressed to the DPO, dpo@lanakam.gr

 

Access to and correction or erasure of personal data

Customers have the right to access, correct or require the deletion or restriction of the processing of any information we have collected, at any time. To help us keep personal data up to date, we advise users to inform us of any changes or discrepancies.

To review and / or edit personal data, or to obtain information on how long Lanakam intends to retain personal data or other questions regarding access to personal data, or if you wish to request information to provide us with information about whether we hold or process any of your personal information, please contact DPO, dpo@lanakam.gr .

 

Application for a job

For job applications we use a third-party recruitment tool for management purposes. When applying for a job at Lanakam SA, personal data will be processed and controlled by Lanakam. Requests will not be saved for longer than necessary or will not be shared with any third party. If applicants wish to access, correct, delete personal data, please contact DPO, dpo@lanakam.gr

 

E-mails marketing

Lanakam SA is authorized to send e-mail marketing to clients upon consent. This particular form of consent must be freely given, specifically informed and clear. These prerequisites are fulfilled when customers have chosen to receive e-mail marketing.

Customers will always have the right to dispute, upon request and at no cost, the processing of customer-related personal data for the purposes of direct marketing activities without having to provide any specific justification. Customers can do this by using the "Unsubscribe" link found in the e-mails they receive from us or by contacting us at dpo@lanakam.gr.

Once a customer has disputed, that customer's personal data will no longer be processed for direct marketing.

E-mail marketing contains information that we believe may be of interest to our customers such as the latest news about our products and services.

 

Responsibility

Lanakam is responsible for and wants to be able at any time to demonstrate compliance with GDPR as well as with our principles set out here.

Lanakam will maintain records of processed activities under its responsibility containing the information required by the GDPR and where applicable and make the records available to supervisors upon request.

The privacy statement is under the responsibility of the legal team at Lanakam SA.

Any questions regarding this policy can be addressed to the DPO, dpo@lanakam.gr.


Complaints

Customers have the right to submit a complaint regarding our processing of personal data.

All inquiries and complaints will be handled promptly by the DPO in accordance with internal procedures. In the unlikely event that customers have suffered a breach of their data protection rights and Lanakam SA has not dealt with the complaint in a sufficient way, customers can officially complain to supervisors. Complaints can be submitted to DPO, dpo@lanakam.gr

 

Changes to this policy

This policy may be updated from time to time, e.g. due to changes in the relevant legislation or changes to Lanakam SA’s corporate structure. If any material changes are made, customers will be notified by email or a warning on the website before the change becomes effective. We encourage all our users to periodically check this page for the latest information on privacy practices.

 

Effective Date: May 25, 2018

 

 

Limitation of Liability of the Company 

 

The visitor / user of lnkm.gr expressly, unequivocally and unreservedly accepts the Company's absolute right to discontinue the use of his / her lnkm.gr passwords and discontinue the content and information of lnkm.gr at any time which he / she considers to be in breach of these terms. In addition, the Company may discontinue, suspend or modify the functionality of lnkm.gr in whole or in part, permanently or temporarily at any time with or without prior notice to the lnkm.gr visitor / user.

 

The Company is not responsible if for any reason, including in the case of negligence, lnkm.gr is shut down or access to it becomes difficult and / or inaccessible and / or if, despite observed security measures, "viruses" are detected or other malware and transmitted to

user / visitor terminals, or if any unauthorized third parties interfere in any way with the content and operation of the Website, making it difficult to use or cause problems in the proper functioning of the Website or by intercepting personal data of its customers and registered users lnkm.gr Further, the company bears no responsibility in relation to the consumer's communication with third parties who may be advertised on lnkm.gr, and is not responsible for any issue arising out of the possible conclusion of any commercial transaction between the visitor / user and the third advertiser. In addition, our company is not liable in any case for any legal or civil and / or criminal claims, and for any damages (positive, special or reserved which are indicative and not restrictive, divisive and / or cumulative in loss of earnings, data, lost profits, financial satisfaction, etc.) by visitors / users of lnkm.gr or third parties for reasons related to the operation or not and / or use of lnkm.gr and / or failure to provide services and / or information available from the company through lnkm.gr and / or any unauthorized third party interventions in products and / or services and / or information available through it and / or security gaps created. In any event, however, and if any of the foregoing is due to a proven fraudulent conduct of the company, the company is solely responsible for covering any positive damage suffered by the injured party which is directly related to the above and the fraud of the company. Likewise, all liability limitations set forth in these Terms of Use are acknowledged and accepted by the visitor / user of lnkm.gr as a whole, valid and in accordance with good faith and conduct.

 

Third Party Websites

 

lnkm.gr may contain references to other websites whose content lnkm.gr is not responsible for. The company cannot guarantee complete and secure access to web sites that may be mentioned by lnkm.gr. In addition, our company is not responsible for the content and services of these sites, therefore, for any problems that occur during visiting / using them, the user must address directly to the respective websites, which are fully responsible for the provision of their services. lnkm.gr shall in no way be construed as endorsing or accepting the content or services of webpages which refer to links to lnkm.gr or any link to them in any other way.

 

When you create an account at lnkm.gr you automatically agree to simultaneously create an account at our company LANAKAM S.A..

 

Cookies

 

Last updated: (25 October 2019)

 

LANAKAM SA  ("us", "we", or "our") uses cookies on lnkm.gr  (the "Service"). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

 

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

 

Cookies can be "persistent" or "session" cookies.

 

How LANAKAM SA uses cookies

 

When you use and access the Service lnkm.gr, we may place a number of cookies files in your web browser. We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

 

We use both session and persistent cookies on the Service, lnkm.gr and we use different types of cookies to run the Service:

 

Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

 

Third-party cookies

 

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service,lnkm.gr deliver advertisements on and through the Service,lnkm.gr and so on.

 

What are your choices regarding cookies

 

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

 

Miscellaneous 

 

Acceptance of Terms of Use: a visitor / user of lnkm.gr must carefully read the terms of use and the terms of service that follow prior to visiting or using our pages and services and should not use them in the event of a dispute. Otherwise they are presumed to accept and grant his consent. The above terms of use apply to all of the content and to the general content on the pages of our website, lnkm.gr reserves the right to unilaterally modify, at any time and without notice, the content and information contained on its web site regarding the products available through it.

 

Any provision of the above terms is contrary to law, ceases to be effective and is hereby repealed without prejudice to the validity of the other terms.

 

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